Returns

Every purchase you make shall be deemed performed in the Isle of Man.  The law of the Isle of Man shall govern every aspect of contractual agreement concerning purchases made from this web site. You undertake that all details you provide to Apex Creative Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card, PayPal account, you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If there are any changes to the details supplied by you it is your responsibility to inform Apex Creative Ltd as soon as possible.  Apex Creative Ltd will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Personalised Cases

If you ordered the incorrect phone case/model we cannot offer a refund/replacement – please take extra care to order the correct make/model at the time of purchase.

For our personalised cases if you are unhappy with the printed image please let us know and we will optimise the image in line with your comments and reprint the case for you.  We want you to be happy with your order and will do our best to accommodate your request.  Refunds or credit for personalised cases are done on a case by case basis at our own discretion.

Personalised cases are custom and unique, therefore, we can not offer returns or exchanges on them unless they are defective or arrive damaged in which case we’ll provide a replacement. See our Returns section for details on how to return a defective case.

 Any goods that have been personalised are non refundable.

Non personalised case

Our standard policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Phone cases are printed upon purchase, therefore we are unable to offer a refund or exchange any incorrect ordered items once they have been printed.

We also reserve the right to refuse an order and offer a refund if circumstances determine this is the best course of action.

With the above said, we encourage any customers querying a refund to contact us first to see where we can help. Please contact us at [email protected].

If a refund is agreed, refunds will always paid back to the same source as the payment was made for the said purchase. If you haven’t received a refund yet and believe it should have arrived, please contact us [email protected] and will investigate.

Return Shipping

If you are considering returning an item, regardless of the reason, please contact us at [email protected] first as in many cases we can resolve any issues without the need for a return.

If the agreed action is to return an item due to it being incorrect, then we will of course rectify this and ensure you are compensated for any return shipping occurred unto a maximum of £5. Please enclose a receipt for the postage.

If however, you are returning an item due to no fault of TTCases, you will be responsible for paying for your own shipping costs for returning your item.TTCases can make no guarantees that your items are received, therefore, we heavily suggest that you return all items as recorded delivery.

All returning items should be returned in the original packaging.

The Returning address is:

TTCases

23 Mountain View

Douglas

Isle of Man

IM2 5HX

Exchanges

We can only replace items if they are defective or damaged. Please send us an email to organise an exchange at [email protected]. If an exchange is agreed, the return address is:

TTCases

23 Mountain View

Douglas

Isle of Man

IM2 5HX

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds/Replacement Approval

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/replacement. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal or original method of payment, within a certain amount of days. Alternatively a replacement case will be shipped.

If you have any questions about our cases you should contact us before purchasing.

Please ensure your PayPal address is up to date before ordering. We will not refund  items where we have been provided with incorrect delivery  details.