How can we help?
We’ve created this FAQ to help answer the most common questions.
If you can’t find what your looking for please get in touch via the form at the foot of the page.
Explore the knowledge base
Most Asked
What if I need to modify my order?
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What if I need to change my shipping address?
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Can I get same day delivery?
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How to get a refund?
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I lost my password, how to login?
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I lost my password, how to login?
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What happens with my personal data?
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Shipping
What if I need to modify my order?
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What if I need to change my shipping address?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Can I get same day delivery?
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How to get a refund?
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I lost my password, how to login?
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What happens with my personal data?
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Payments
What if I need to modify my order?
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What if I need to change my shipping address?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Can I get same day delivery?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
How to get a refund?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
I lost my password, how to login?
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What happens with my personal data?
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Rewards
What if I need to modify my order?
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What if I need to change my shipping address?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Can I get same day delivery?
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How to get a refund?
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I lost my password, how to login?
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What happens with my personal data?
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Orders
Can I cancel my order?
Yes. However, phone cases are made to order, therefore once printed, you can not cancel a phone case.
I can't see my phone model?
We can print on over 300 models, however, we only list the major brands as this is over 98% of all orders. If you have a different phone model, please contact us via the form below with your phone make and model. Unless you have a very unique model, we’re confident we can help.
I've ordered the wrong item
Get in touch using the form at the foot of this page. As long as we haven’t printed the phone case we can change the order.
I'm not sure what case type to choose.
We’ve created this page dedicated to helping you choose your perfect case type.
Returns
Can I return my item?
All phone cases are made to order and so we can not accept returns for cases once your order is marked complete. If an item arrives faulty or you have received something other than what you ordered, then that’s more than frustrating for us both. Please see our returns page here for instructions with our apoligies.
How do I return my item?
Please see our returns page for full instructions.
What happens after I have returned my item?
Once we have received your returned item, we will process a replacement or a refund. If you have reached out before hand and we can easily identify a mistake that we have made, then it’s likely we will put things right before awaiting for the returned item.
My Account
What if I need to modify my order?
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What if I need to change my shipping address?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Can I get same day delivery?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
How to get a refund?
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I lost my password, how to login?
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What happens with my personal data?
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Terms
What if I need to modify my order?
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What if I need to change my shipping address?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Can I get same day delivery?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
How to get a refund?
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I lost my password, how to login?
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What happens with my personal data?
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Partnership
What if I need to modify my order?
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What if I need to change my shipping address?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Can I get same day delivery?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
How to get a refund?
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I lost my password, how to login?
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What happens with my personal data?
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Misc
Do you do custom design phone cases?
Yes. We only need a high resolution image. Although if the image/design uses a photo from a professional or a logo, then we’ll need permissions in order to avoid copyright issues.Contact us via the form below with your request details.
What if I need to change my shipping address?
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Can I get same day delivery?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
How to get a refund?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
I lost my password, how to login?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
What happens with my personal data?
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